Retailing as a business model is being challenged by e-tailers and demands for an ever-improving customer experience. Lessons from the military can help.

When it comes to fashioning the optimal customer experience, the gap between dream and reality can be vast.

When it comes to assessing progress toward digital transformation of the procurement function, a lot of companies appear far less advanced than they think they are.

Companies need to look beyond numerically scored surveys, in seeking to optimize the customer experience, both now and in the future.

A look at the approaches that organizations can adopt to take full advantage of earned value management, while ensuring that enterprise software is up to standard.

Anybody with a passing knowledge of the supply chain knows how important it is to a company’s success. So why haven’t some CEOs, boards and investors gotten the memo?

Modern-day cellular communications for tracking freight movements are great – at least until you find yourself out of range of a network.