Across all industries, at least 84 percent of consumers say their experiences with using digital tools and services fall short of expectations, according to the Gartner.
Uncertain budgets, a broken procurement system and an unfair trade environment have eroded the United States’ defense industrial base to levels at which national security could be at risk.
The performance gap between customer experience leaders and runners-up is widening, with those on top being disproportionately rewarded. Gartner Inc. said organizations must ignore three myths in order to achieve a superior customer experience.
Gartner Inc. has released the findings from its annual European Supply Chain Top 15, identifying supply chain leaders and highlighting their best practices.
Gartner Inc. has released the findings from its annual European Supply Chain Top 15, identifying supply chain leaders and highlighting their best practices.