Sears Holding Company needed to improve service to online shoppers, to stay competitive with both traditional and e-commerce rivals. Chief supply chain officer Bill Hutchinson and vice president Jeff Starecheski tell how it was done. A finalist in the SupplyChainBrain/CSCMP Supply Chain Innovation Award for 2014.

It's been about a decade since companies began talking about the dream of a truly "demand-driven" supply chain. How far have we come? Roddy Martin, managing director of Accenture Supply Chain Strategies, provides a progress report.

Alain Huillet, program director with Schneider Electric, relates his company's journey toward achieving true end-to-end supply-chain visibility.

HighJump Software Inc. has released HighJump Retail Advantage for in-store fulfillment.

With consumer markets more volatile and unpredictable than ever before, companies need to make up for a lack of forecast accuracy with supply chains that can rapidly respond to changing demand, says Chris Vosse, business systems analyst with Teradyne.

Sagar Nadgouda, service logistics manager with Nimble Storage Inc., offers his view on how far companies have come in crafting supply chains that are truly transparent and demand-driven.

JDA Software Group Inc. has released Retail.Me, a software and services offering that provides retailers with shopper-segmentation capabilities and localized assortment recommendations.

Avaya, a major player in the telecommunications manufacturing sector, is reaping the results of an extensive transformation initiative. Benji Green, director of global sales operations, outlines the successes that the company has achieved – and the direction it intends to take next.