The world of e-commerce deliveries is fraught with peril. Will Leong, chief operating officer of TZ, talks about how providers are surmounting the various challenges.
Mobile point-of-sale systems are intended to roam free, meeting and checking out customers wherever they may be, but many merchants are anchoring the devices to the counter as a replacement for traditional POS terminals.
Heavyweight orders require another level of delivery service, to satisfy the demands of buyers. Jim Hourigan, chief operating officer with BuildDirect, discusses some of the challenges that are unique to that sector.
As if domestic delivery weren't tough enough, cross-border shipments entail a whole new set of challenges. Jonathan Matchett, operations director with wnDirect, talks about how service providers are addressing issues of speed, reliability and regulations.
The goal of omnichannel retailing is to create a seamless and transparent experience for the customer that enhances the retailer's brand. To date, the omnichannel retailing focus has been largely on the selling experience and not how the retailer gets the goods into the customer's hands. However, customers measure the entire shopping experience, including delivery. Omnichannel selling is making retailers responsible for home delivery, whether they like it or not, and last-mile delivery performance is the last word about the retailer in the customer's mind.
House Oversight Chairman Jason Chaffetz has introduced the Remote Transaction Parity Act (RTPA), legislation that would require all retailers that sell products in their state, even those who sell exclusively online, to collect the same sales tax.