JDA Software Group Inc. has built new planning capabilities into its JDA Dynamic Allocation application for retailers.

Customer service is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, about 40 percent with two of three consumers likely to experience rage during an interaction with a customer service rep. About 54 percent of gift recipients this past holiday season will be dealing with at least one problem regarding a gift or service received from a friend or family member.

E-commerce revenue jumped 21 percent this holiday season over last year as mobile sales continue to climb - 30.4 percent of online sales were placed on mobile devices, according to Custora.

Most retailers are attempting to offer omnichannel shopping experiences for their customers, but few are doing it right (or profitably) so far.

Cargomatic has launched service in the San Francisco Bay Area, including San Francisco, Oakland, San Jose and beyond.

Historic Futures has launched String3, an online supply-chain risk-monitoring tool.

JDA Software Inc. has added capabilities to its JDA Category Management application for retailers.