Analyst Insight: Last year's economic pressures were among the most severe ever exerted on the modern supply chain. In response, many organizations are searching for ways to cut costs from their operations, either by reevaluating their IT infrastructure or by reengineering their business processes.

Analyst Insight: This software market, like most, took a hit in 2009, but we still like its long-term growth potential. We continue to see companies adopting service parts management software successfully, saving millions of dollars in inventory costs.