Tom Boike, vice president of supplier management with UPS, details UPS's journey toward the adoption of cloud technology, and what it means for users of international logistics services.

While automation of supply chain processes is considered an important factor in improving efficiency, a large proportion of respondents to a Kewill study still struggle with manual operations. Only 11 percent have 100-percent hands-free shipping in their distribution center operations, for example.

Late or inaccurate deliveries can have a major negative impact on consumers' future decisions to shop with a retailer online, by phone, or in the store, according to a study released by Voxware.