Analyst Insight: This software market, like most, took a hit in 2009, but we still like its long-term growth potential. We continue to see companies adopting service parts management software successfully, saving millions of dollars in inventory costs.

Analyst Insight: 2009 was a rocky year for some aspects of this market, but stellar for others. Retail continues to roll-out voice and other technologies to ensure customer service and efficiencies, but RFID has slowed, for now. Defense logistics still is on the move with requirements and deployment of both active and passive RFID. Expect more purchases of these technologies in 2010, with a broader application of these technologies in diverse markets.