Both sides benefit when a third-party logistics provider takes over processes that don't fall within the core competency of a manufacturing or distribution customer, says Stephen Sargunaraj, director of global operations support with UTi Worldwide.

There are numerous opportunities to instill organizational excellence, both within the walls of the warehouse and in outside relationships throughout the supply chain, says John Giangrande, senior account executive with Fortna.

Spencer Mott, chief information security officer with Electronic Arts, talks about industry efforts to stay one step ahead of criminals, who have taken a new approaching to theft in the age of the internet and social networking.