Value chain - Articles - Page 26

Could 2013 Be the Year That E-Tailers Really Start Benefiting from Mobile Commerce?

January 15, 2013

This will be the year that retailers take mobile seriously in all its forms and in all areas of the company. Of course, e-tailers have been highly aware of the need to employ mobile as another channel for the customer, but brick-and-mortar retailers are opening their eyes to the possibilities as well.

Automotive Logistics 'Transformed by Emerging Markets', Report Says

January 11, 2013

Transport Intelligence

The global automotive logistics sector is undergoing a massive transformation. Just a few years ago, it could easily be viewed as a mature industry with modest growth prospects. However, according to Transport Intelligence's report, Global Automotive Logistics 2013, that is no longer the case and the market represents a wealth of opportunities for logistics service providers on a global scale.

Voice Analytics Can Gauge Customer Service Satisfaction

January 10, 2013

CRM Buyer

How people speak is as important as the words they say when it comes to sentiment analysis. "The human voice is made of many repeating patterns," said Amir Liberman, CEO of Nemesysco. "Everything that attracts your attention will generate a slight disturbance in these patterns. We look carefully at this voice chart, and we identify disturbances."

How Can We Keep Growing U.S. Manufacturing?

January 10, 2013

Industry Week

America has done a good job of solving internal manufacturing problems, improving quality and reducing waste and costs. These internal programs have kept American manufacturing in the game. But there is a problem. Manufacturing isn't growing in terms of factories, percentage of GDP, employees, or sales revenue.

Why Haven't Companies Been Quicker to Apply Lean to Services?

January 9, 2013

Boston Consulting Group

Why have companies been so slow to apply lean principles and techniques to service processes such as finance, human resources, accounting, health care, and customer service? One reason is that the waste and inefficiency that can interfere with services are rarely obvious.

Many Consumers Attracted by Same-Day Delivery Service Opt for Next-Day Service

January 8, 2013

Storefront Backtalk

With all the attention recently being paid to same-day deliveries by retailers including eBay, Walmart, Macy's, Nordstrom and tons of others, here's an interesting stat"”and a delicious contradiction"”from Amazon, the largest and earliest same-day retail deliverer: consumers consider the service, purchase an item, then don't opt to use same-day service.

Growth in Manufacturing Expected to Contribute More to Rebounding Economy

January 8, 2013

Bloomberg

Manufacturing picked up in December, reflecting growth in orders, employment and exports that indicate the U.S. expansion will be sustained in 2013 following the budget deal.

How Did the Bar Code Conquer the World?

January 4, 2013

Business Week

In 1948 a supermarket executive came to the Drexel Institute of Technology in Philadelphia with a request. He wanted a technology that could encode information about his products. Two graduate students, Bernard Silver and N. Joseph Woodland, took up the challenge. Woodland became obsessed and dropped out of school to concentrate on it.

Leaders of Other Industries Can Learn from Grocery Shoppers' Values, Behaviors, Report Finds

January 3, 2013

PwC

No experience happens as often, grabs share of wallet, and stimulates the senses more than grocery shopping, finds PwC US in a new report titled Experience Radar 2013: Lessons from the U.S. Grocery Industry. The study, which is one in a series of customer-centric reports, measures the experiences of about 6,000 U.S. consumers across multiple industries.

Fallout from Conn. Massacre of Children Felt in Gun Marketplace

January 2, 2013

Bloomberg Business Week

While President Barack Obama and other Democratic politicians clear their throats about proposing new gun control laws sometime next year, the marketplace is responding swiftly to the Newtown, Conn., elementary school massacre.