First it was "multi-channel." Then, the "omnichannel." But retail supply chains hoping to succeed today need to adopt the concept of the "customer channel," says Randy Evins, industry adviser for food retail with SAP.

In a world increasingly driven by e-commerce, product and price are no longer the only considerations for winning sales and delighting consumers.

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.

It isn't all about speed, says Satish Natarajan, founder and chief executive officer of DispatchTrack. E-commerce shoppers are more concerned about communication.

The food industry as a whole has met widespread challenges.

Businesses need to rethink how they renegotiate contracts — on an as-needed basis rather than a time-based schedule — to optimize deals for both sides.

A new trade agreement can be Africa’s game-changer if stakeholders don’t miss the vital piece in the puzzle: the need for an efficient supply chain.

Reduced inventory and optimized logistics are just a few of the benefits to be realized in implementing Integrated Tactical Planning, says David Goddard, principal at Oliver Wight.

Numerous factors are responsible for congestion in the retail supply chain. Mike Curtin, senior vice president of apparel and soft goods with Logility, explains what companies are doing to overcome those hurdles.

With e-commerce increasingly dominating consumer preferences, third-party storefronts might no longer be a retailer’s best option.