Companies contemplating building logistics software in-house need to assess the ongoing costs involved, says Walt Heil, senior vice president of developed markets at Locus.

Following are four tips to help businesses avoid some of the most common causes of failed deliveries in the last mile.

Paul Greifenberger, President Americas with FarEye, explains why retailers must prioritize the optimization of last-mile delivery, to meet modern-day customer expectations.

Analytics are being used more and more in parcel shipping because the challenges brought on by the pandemic have not abated, says Jeff Lomax, senior director of product marketing at e2open.

Environmental sustainability and business sustainability are complementary, not in opposition, says Andrew Travis, chief operating officer of Onfleet.

Route optimization and tracking technology help mitigate problems in last-mile delivery, says Anar Mammadov, technical founder of Senpex.

While all retailers want to reduce their carbon emissions, most aren't on track to do so, says Mark Ang, co-founder and chief executive officer of GoBolt. That's changing due to consumer pressure.

First it was "multi-channel." Then, the "omnichannel." But retail supply chains hoping to succeed today need to adopt the concept of the "customer channel," says Randy Evins, industry adviser for food retail with SAP.

In a world increasingly driven by e-commerce, product and price are no longer the only considerations for winning sales and delighting consumers.

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.