Service Parts Management

Air Cargo Industry Looking Now for Next Generation of Managers

March 21, 2013

Almost half those attending IATA's World Cargo Symposium in Doha had been in the airfreight industry for more than 20 years, prompting lengthy debate about where the next generation of employees is going to come from.

The Missing Link Between the Field and Parts Management

March 15, 2013

SupplyChainBrain

Analyst Insight: The top reason field service agents are not able to resolve a customer issue the first time when on site is due to not having the right part to solve the problem. Thus in order to ensure that customers are happy, and beyond, top-performing service organizations in Aberdeen's recent Convergence of People and Parts research have focused on strategies to integrate field service with parts management to meet the needs of the customer and ensure profitability. - Aly Pinder, Senior Research Associate, Aberdeen Group

Department of Defense Gets Stern About Supply Chain Security

March 12, 2013

Washington Technology

Federal contractors are going to be hearing the words "supply chain" a lot over the next 18 months. Having a certifiably secure supply chain will eliminate a potential mark against your selection as a source, just as having the appropriate contract vehicles eliminates friction.

Today's Chief Procurement Officer Is a New Breed of Executive

February 4, 2013

Robert J. Bowman, SupplyChainBrain

The notion of a "chief procurement officer" isn't new. The U.S. Department of Housing and Urban Development has had one since 1998, and the title can be found in any number of other government agencies and branches of the military. Private companies have embraced it as well, although the position hasn't enjoyed a solid footing in most C-suites for more than a decade or so. Maybe it was the success of companies like Apple, with its mastery of supply management, that convinced top executives of the need to elevate procurement to the highest levels of the organization.

BNSF Logistics Acquires Canada's Albacor Shipping Inc.

January 17, 2013

BNSF Logistics LLC

BNSF Logistics LLC, a multimodal transportation and third-party logistics services provider, has acquired Albacor Shipping, Inc., a global project and general cargo services entity based in Toronto, Canada.

GENCO Rebrands Company Name Following Merger With ATC

January 15, 2013

Genco

GENCO ATC, the product of a merger in 2010 between GENCO and ATC Technology Corp., is being rebranded under the GENCO name alone.

The Realities of Reverse Logistics

January 7, 2013

SupplyChainBrain

Irv Grossman, vice president of the Supply Chain Operations Practice of Chainalytics, offers guidance on how companies can stop thinking of reverse logistics as an inevitable burden, and begin approaching it strategically.

Suppliers Confident, But Survey Finds Manufacturers Cautious After Being Burned

January 4, 2013

ASQ

While more than 75 percent of suppliers are confident in their ability to meet their customers' needs in 2013, one-third of respondents to ASQ's 2013 Manufacturing Outlook Survey say they anticipate a problem with a supplier next year, resulting in a shortage of parts or services.

New KPIs Reflect Changes in Logistics Management Solutions

January 2, 2013

Stephanie Miles, Sr. Vice President Commercial Services, Amber Road

Keys to a Successful Asset-Recovery Program

December 19, 2012

Burt White, Director of Supply Chain Advisory Services, KPMG

Service Parts Management

The latest news, analysis, services and systems regarding service parts management and its impact on global supply chains. Today’s companies provide support services and parts for years after an initial product sale, and post-sale service can be key to securing customer loyalty and maintaining competitive differentiation. New technologies are allowing companies to increase forecast accuracy for service parts, reduce excess or obsolete spare parts inventory and enhance scrapping programs across all industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using service parts management solutions to power their supply chains.