Analyst Insight: Software has become extremely effective in tracking and tracing the smallest detail. In actuality, enterprise software vendors have incorporated recall management and best practices into their software. Organizations often lack the necessary policies and procedures to facilitate reverse logistics processes, but software is not one of the deficiencies. -- Keean Persaud, Managing Director, Eval-Source

Analyst Insight: Retail has reached a number of crucial tipping points. The economy, online shopping, technology, store relevance and other factors are driving companies to the crossroads where business strategy meets the supply chain. Traditional thinking around customer satisfaction, distribution networks and operations is obsolete given the huge impact of these tipping points on all supply chains. Going beyond the crossroads means having the right business strategy and having the right supply chains. - Jim Tompkins, CEO & President, Tompkins International

IT organizations can expect to see small increases in operating budgets for 2013, even as cutbacks continue across other parts of business services, including finance, HR and procurement, according to new IT key issues research from The Hackett Group Inc.

One could say that transportation faces multiple hurdles in the coming year, in the guise of new regulations and legislation that promise to have a serious impact on all modes. Me? I prefer to think of it as a minefield.

Analyst Insight: As traditional retailers feel the sting of Amazon's long tail whip, e-commerce and retail are merging into omni-channel strategies. In the Connected Age everyone is always connected to everything, always on, and location based. Just as the power shifted from manufacturer to retailer, the power in the retail channel has now shifted to the consumer who can buy anything from anyone, anytime, from anywhere. You better know your customer and your market to succeed. - Rich Sherman, Supply Chain Discipline Expert at Trissential

Analyst Insight: Multichannel fulfillment can be defined as optimizing the supply chain's capabilities to simultaneously receive and process orders from multiple ordering channels and fulfill them from the source that provides the highest level of consumer satisfaction and lowest fulfillment cost to the retailer. This model for fulfillment is both customer - and cost-driven and, therefore, the new de facto standard for the retail supply chain. - Joe Vernon, Manager of North America Supply Chain Technologies, Capgemini

Total IT spending on hardware, software and IT services across 15 enterprise industries is forecasted to grow by 6 percent in 2013, to approximately $474bn, according to research by International Data Corporation (IDC).