Highly seasonal demand across its network of warehouses left  this large e-commerce provider with a choice: Invest in a system that operates under capacity for most of the year, or one that can’t meet the peak volume. 

Pavan Mahtani, general manager of returns with Veho, explains the complications that arise from the management of returns, along with solutions that can mitigate the cost for all involved.

A successful supply chain transformation begins with "changing the narrative," says George Raptis, vice president of operations at JP Outfitters. Among other things, the company had to stop viewing itself as "small."

For retailers, time is running out for peak-season planning. That’s why it’s important to study your existing peak-season data.

Rival retailers such as Zara, Boohoo, Uniqlo and Next already charge for online returns. Analysts said other retailers were likely to follow H&M in charging for returns.

The mechanism will consist of a direct ban on purchases, which would take effect on January 1, as well as an indirect ban, which would kick in more gradually.

A lot has happened in the 10 years since Patagonia, the big designer of apparel and gear for outdoor recreation, published a book about its 40 years of being in business.

The key to ensuring supply chain transparency is having access to product data that is consistent and of the highest quality.

While returns are an integral part of the consumer experience, they’re becoming a growing pain for retailers.

Augmented reality experiences let consumers interact with items like they would in real life, and offer them an accurate and complete view of products.