Route optimization and tracking technology help mitigate problems in last-mile delivery, says Anar Mammadov, technical founder of Senpex.

While not opposed to the new focus on next-day parcels, the Communication Workers Union sees no justification for shifting delivery rounds from the morning toward late afternoon and early evening.

In a world increasingly driven by e-commerce, product and price are no longer the only considerations for winning sales and delighting consumers.

New Jersey Governor Phil Murphy made another attempt to quash a plan to raise about $1 billion annually for the Metropolitan Transportation Authority.

Pandemic or no pandemic, e-commerce shoppers have upped their expectations of retailers and their logistics partners, with an emphasis on transparency, says Brian Bourke, chief growth officer with Seko Logistics.

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.

Retailers have a fantastic opportunity to improve their competitive position using new technological tools for customer engagement. But the challenge of doing so is immense.

Regardless of the size of last-mile delivery companies, technology is enabling their operations today, says Dinesh Dixit, vice president of account excellence at LogiNext Solutions.

Michael Lamia, senior vice president of GEODIS MyParcel, introduces the company's new direct-to-consumer cross-border delivery service to 28 countries.

It isn't all about speed, says Satish Natarajan, founder and chief executive officer of DispatchTrack. E-commerce shoppers are more concerned about communication.