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Customer Relationship Management

A woman in a grey jacket handing a credit card to a woman wearing a blue sweater, holding a key pad.

U.S. Consumers Cut Spending as Brands Hike Prices

June 6, 2025
SupplyChainBrain

K-ecommerce's survey found that just 14% of shoppers believe that brands clearly explain price changes to customers.


Read More
Old food in a green trash can

Report: Shoppers Demand Action, Not Promises, When it Comes to Food Waste

May 14, 2025
SupplyChainBrain

Nearly three-quarters of U.S. and U.K. shoppers say that they would switch from their current supermarket to one that publicly commits to and actively reports on food waste reduction.


Read More
A MAN IN A SUIT STANDS ON STAGE.

CSCOs Will Become Far More Significant in Business, Says Gartner

May 6, 2025
Helen Atkinson, Managing Editor

“They be moving away from ‘trucks and sheds’ to a much more customer-oriented role," said Tom Enright, vice president analyst at Gartner.


Read More
A close-up of two hands shaking, set against a blue-tinted background showing shipping cranes, containers, and trucks

Six Ways Relationships Drive Success in Logistics

May 5, 2025
Brady Thames, EVP of Sales & Marketing, TA Services

Logistics professionals must go beyond just managing freight; they must learn each customer’s business inside and out.


Read More
Traffic in downtown Manhattan, New York

NYC Congestion Tolling Gains Ground with City Residents

March 10, 2025
Bloomberg

About 42% of residents said the toll should remain, marking a reversal from December, when only 32% supported the fee while 56% were against it.



Read More
Close up texture of a lot of threads in a weaving machine called a loom
THINK TANK

Tackling the Traceability Gap: Enabling Full Transparency in Fashion’s Supply Chain

March 3, 2025
Amit Gautam, SCB Contributor

Traceability is no longer just a regulatory requirement nor optional; it is a pathway to competitiveness, consumer trust and long-term resilience.


Read More
A frontward facing view of a large semi-truck with a black grill and white trimming, sitting on a hardwood showroom floor

Electric Semi-Truck Maker Nikola Files for Bankruptcy

February 20, 2025
SupplyChainBrain

Over the last year, Nikola began to lose hundreds of thousands of dollars for each vehicle it sold as it attempted to scale up its production.


Read More
A white USPS delivery truck with the back door opened, with stacks of packages and mail inside

USPS Head Who Oversaw Sweeping Cuts Set to Step Down

February 18, 2025
SupplyChainBrain

Over his tenure, DeJoy pushed for sweeping cuts to the USPS, as part of a 10-year austerity plan to reduce costs by billions each year.


Read More
A tan storefront with white metal detectors spread across the open front entrance, and "JCPENNEY" written in large white lettering across the top

JCPenney Announces Store Closures Across Eight States

February 13, 2025
SupplyChainBrain

JCPenney will be closing one store in each of eight states, spanning California, Colorado, Idaho, Kansas, Maryland, North Carolina, New Hampshire and West Virginia.


Read More
A LARGE CONTAINER COVERED IN PLASTIC IS FILLED WITH COCOA SEEDS. A SCOOP AND DIFFERENT PAIRS OF ARMS ARE IN THE BIN.

Cocoa Shortage Will Squeeze Chocolate Makers in 2025

February 12, 2025
SupplyChainBrain

Global cocoa production fell by 14% in the 2023-24 season, as output slowed in both Côte d’Ivoire and Ghana, where at least 60% of the world's cocoa is produced.


Read More
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Customer Relationship Management

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