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Customer Relationship Management

A SMALL WHITE BOX WITH RED WRAPPING ON IT SITS NEXT TO A CREDIT CARD. BOTH ITEMS ARE RESTING ON TOP OF A LAPTOP.

U.S. Shoppers Set Record for Holiday Spending in 2024

January 17, 2025
SupplyChainBrain

Between November and December, seven of nine retail categories tracked by the U.S. Census Bureau also saw year-over-year gains in total sales.


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A woman in a white dress looking at blue digital panels, depicting jackets and a purse as part of an online shopping interface

Retailers Grapple with GenAI’s Satisfaction Gap

January 10, 2025
SupplyChainBrain

Capgemini found that customer satisfaction with Gen AI technology has decreased year-over-year, dipping from 41% in 2023 to 37% in 2024.


Read More
THE BOEING COMPANY LOGO CAN BE SEEN ON THE WALL OF A BUILDING WITH A BLUE SKY IN THE BACKGROUND.

Boeing Culture Overhaul a ‘Work in Progress,’ Buttigieg Says

January 7, 2025
Bloomberg

Oversight of the planemaker will soon pass to President-elect Donald Trump’s administration once he begins his second term in office on January 20.


Read More
A DIGITAL RENDERING OF A CLOUD AND LOGOS AROUND THE CLOUD HOVER ABOVE A PERSON'S HANDS ON A LAPTOP.
THINK TANK

How Tech Innovation Is Modernizing Product Repairs in the Supply Chain

January 3, 2025
Dijam Panigrahi, SCB Contributor

One of the most significant challenges within the modern-day supply chain and logistics landscape is the management of product repairs.


Read More
A MAN APPLIES PACKING TAPE TO A BROWN CARDBOARD BOX IN A LIVING ROOM OR OFFICE

Retailers Balance Return Policies with Fight Against Fraud

January 2, 2025
SupplyChainBrain

Across Appriss Retail's 60 U.S. retail clients, total merchandise returns in 2024 were valued at $685 billion, and made up more than 13% of all sales.


Read More
A person in a green button-down shirt with their hands on a brown cardboard box sealed with masking tape.

Boxing Day Retail Returns Jump 15% in 2024

December 30, 2024
SupplyChainBrain

The largest increase in returns came from cosmetics and personal care items, which saw a 36% year-over-year jump.


Read More
Shipping containers stacked up at the Port of Portland

Port of Portland Finds New Operator for Terminal 6

December 16, 2024
SupplyChainBrain

The Port of Portland has managed T6 itself since 2017, making it the only West Coast container terminal with a public operator.


Read More
A postal worker in a light blue shirt and navy blue cap, pushing a hand-cart stacked with white boxes across a city street

USPS Lowers On-Time Delivery Targets for 2025

December 12, 2024
SupplyChainBrain

Lawmakers on both sides of the aisle were critical of DeJoy's plan, pointing to concerns over disproportionate impacts on mail deliveries to rural communities.


Read More
Gift boxes wrapped with bows moving along rows of a conveyer belt
SCB FEATURE

How Strong Economy, Year of Disruptions Defined 2024's Shopping Season

December 12, 2024
Nick Bowman, Senior Editor

According to the ICSC, holiday shoppers are planning to spend more than $700 on gifts this year — the most since 2018.


Read More
A graphic of circles around the globe depicting the sustainable manufacturing process
THINK TANK

How Retailers Resolve the Sustainability vs. Cost Dilemma in E-Commerce Home Delivery

December 10, 2024
Johannes Panzer, SCB Contributor

Efforts by retailers and e-commerce brands to implement environmentally friendly home-delivery initiatives are frequently butting up against consumers’ financial constraints. 


Read More
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Customer Relationship Management

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