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Home » Keywords » customer relationship

Items Tagged with 'customer relationship'

ARTICLES

Significant Numbers of European Consumers Find Buying Directly From Manufacturer to Be Attractive Option

December 4, 2015
JDA
More than two-fifths (42 percent) of European adults have bought products directly from a manufacturer in the last 12 months, according to the JDA Manufacturing Pulse Report, which surveyed 6,146 adults online across the UK, Germany, France and Sweden.
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Septoct15 cover sm 01

GTIN-EDI Solution Enables Suppliers, Benefits Customers of Upscale Retailer

October 13, 2015
SupplyChainBrain
With three different buying groups and their separate inventory systems, the Neiman Marcus Group was missing opportunities to offer its patrons a seamless shopping experience with a full line of merchandise.
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Crm 2 02

E-care: Delivering Customer Service Digitally Without Reducing Profits

August 19, 2014
McKinsey
A European telecommunications company wanted to lower the cost of its customer service operations but worried about the potential loss of revenue from the cross-selling that its traditional call centers did so well. So-called e-care solved the problem.
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Walmart E-Receipt Strategy Designed to Collect Lots of Customer Data

May 28, 2014
FierceRetailIT
Walmart is rolling out a program to send shoppers e-receipts via its mobile app, and while they're surely thrilled to save a few trees the real impetus is the wealth of customer data it can provide.
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Online shopping 2

Target is Latest to Roll Out In-Store Pickup of Online Purchases

October 31, 2013
CRM Daily
Target is rolling out a service that allows customers to order products online and then pick them up at its stores as the discounter seeks to cater to tech-savvy, time-pressured customers.
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Infor Teams Up With Consulting and Systems-Integration Specialist

August 16, 2012
Infor
Infor, a vendor of multiple business applications, has formed a strategic partnership with Business + Decision, an international consulting and systems-integration firm.
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