It seems that all major U.S. retailers - whether they are traditional, brick-and-mortar operations or Web-based - are stepping up their same-day delivery services and fulfillment systems before this holiday season. The move not only helps them extend the holiday shopping season by a few days, but also caters to busy holiday shoppers who don't have time to grab groceries for holiday parties or family meals.
In retail, the holidays are the best of times and the worst of times. The trick to troubleshooting shipping issues is to manage for the best scenario but expect the worst, especially during peak intervals.
Back in the fall, Macy's spokesman Jim Sluzewski said his company would consider further expansion of its ship-from-store initiatives after it evaluates its 2012 holiday sales figures. The chain already expanded the project to more than 290 stores before the holiday season began.