Only 18 percent of CEOs say they have eliminated operational silos and are delivering seamless omnichannel shopping experiences for their customers. This means that the majority of retailers surveyed are still operating in silos, which is taking a toll on retailers' profitability and ability to create a seamless shopping experience for customers.
Hermes, a provider of e-commerce and omnichannel services for fashion and lifestyle brands, has made available Smartful, a one-stop application that gives U.S.-based companies access to the same global, full-service options that the company has previously offered only to large online retailers.
Dematic Group, a supplier of integrated automated technology, software and services to optimize the supply chain, has acquired FSU Investments Limited, which holds a majority stake in SDI Group, a supplier of garment-on-hanger and flat sorter technology in Europe. Dematic intends to make an offer for the remaining share capital. The purchase of SDI Group Europe will expand Dematic's global order fulfillment offerings in apparel, retail and e-commerce markets.
What does it take to develop an omnichannel road map? Joe Dunlap, senior director of supply-chain services with Fortna, lays out the steps that companies need to take. And he explains why the omnichannel is not for everyone.
Today's consumers have the ability to purchase what they want whenever, however and wherever, putting them in total control of the market. Fulfilling those orders is key. What's the best way to do that?