Smartful consists of modular architecture that connects to any retailer or brand's I.T. infrastructure. The basic module offers a variety of fulfillment functions, with support for add-on modules. It includes warehousing, omnichannel fulfillment and returns management, as well as standard integration with major e-commerce and order-management platforms. Also included is standard integration to local online marketplaces. Add-on modules offer customer services, financial services and carrier management, with others providing value-added services such as refurbishment and reconditioning, gift wrapping, multi-carrier options, call-center services and secure payment systems.

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