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Home » Keywords » Customer Relationship Management

Items Tagged with 'Customer Relationship Management'

ARTICLES

Improving the Customer Experience

Improving Customer Experience: Beyond the Survey Score

June 5, 2019
Chad Storlie, SCB Contributor

Companies need to look beyond numerically scored surveys, in seeking to optimize the customer experience, both now and in the future.


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FusionOps Unveils Prescriptive Analytics for Supply Chain

April 11, 2016
FusionOps
FusionOps has extended its SupplyChain Intelligence Cloud platform to include pre-defined prescriptive analytics.
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Oracle Expands Cloud Model for Software, Platforms and Infrastructure

April 8, 2016
Oracle Corp.
Oracle Corp. has released a series of new Oracle Cloud services, covering software-as-a-service (SaaS), platform-as-a-service (PaaS) and infrastructure-as-a-service (IaaS) applications.
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How Strong Returns Management Helps Your Business Flourish

April 6, 2016
Scott D. Smith, Chief Commercial Officer, ModusLink
The product return process has long been neglected at companies, written off as a necessary expense that adds no value. The returns function and any process related to it is often given the bare minimum of time and consideration. Typically, once an item is returned, it's thrown into the back of a warehouse and forgotten about while a new product was shipped to the customer.
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IntelliChief Launches System Health Check Service

March 23, 2016
IntelliChief, LLC
IntelliChief LLC, a vendor of automated document and content-management applications, has launched IntelliChief System Health Check Service.
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Project44 Debuts Volume-Rating APIs; Partners With Revenova

March 17, 2016
project44
Project44 has introduced volume less-than-truckload rating APIs (automated programming interfaces) to allow for real-time volume rate exchange between carriers and their shipper, broker and third-party logistics provider customers.
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OnProcess Technology Issues Platform for Post-Sale Services

March 15, 2016
OnProcess Technology
OnProcess Technology, a vendor of applications for post-sale supply-chain management and optimization, has created the OPTvision platform.
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Improving the Downstream Supply Chain

March 2, 2016
SupplyChainBrain
Analyst Insight: Given today's intensely competitive business environment, as well as consumers who are more informed and demanding than ever, it's imperative that companies develop customer-driven operations that create a distinctive experience through supply chain capabilities. Simply put, product/service features and pricing are no longer enough to meet customer expectations. And since customers in different segments often have very different needs, generic supply chain capabilities won't cut it. - Joseph S. Roussel; Global Operations Advisor, PwC; Brad Householder, Principal, PwC
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Accent May Be on Omnichannel, But Achieving Customer Centricity Remains Difficult, Study Says

February 8, 2016
The O Alliance Consulting
Nearly 70 percent of retailers are still struggling to evolve from an omnichannel model to one that truly puts the customer front and center, according to The O Alliance, a consulting firm focused on helping retailers create circular commerce.
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Hermes Offers Smartful App for Fashion e-Commerce

January 27, 2016
Hermes
Hermes, a provider of e-commerce and omnichannel services for fashion and lifestyle brands, has made available Smartful, a one-stop application that gives U.S.-based companies access to the same global, full-service options that the company has previously offered only to large online retailers.
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More Articles Tagged with 'Customer Relationship Management'

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