Analyst Insight: The impact of the omnichannel revolution is being felt across every element of business today, including transportation and distribution, which can impact network planning. Customers today are more connected, more informed, and more demanding than ever before, and as a consequence, firms are forced to reevaluate their fulfillment strategies to meet ever-increasing demand for fast, accurate, and low-cost delivery of product to the customer. - John Santagate, Research Manager, IDC
Analyst Insight: The growth of e-commerce, the evolution of consumer expectations, and the globalization of e-commerce have resulted in many changes in the requirements of retail supply chains. These changes demand that retail supply chains handle more volume, quicker, and around the world. Supply chains are at a crossroads to either constrain an organization’s success or to enable the organization’s profitable growth. - Jim Tompkins, CEO, Tompkins International
U.S. retailers are racing to stay relevant in a rapidly changing shopping environment led by growth of e-commerce, the ubiquity of mobile devices, and the demanding expectations of consumers, according to PwC's annual online shopper survey, Total Retail: The Race for Relevance. Based on a survey of more than 23,000 online consumers globally, the report reveals the changing behaviors of consumers, driven by convenience, price, social media and brand trust.
The largest U.S. retailers reported strong online sales in their second-quarter earnings reports recently, extending a trend that has seen e-commerce revenue expand far faster than store sales, and several said they are making strides in delivering goods to consumers more profitably.
Walmart's second quarter sales climbed 2.1 percent to $68.7bn, driven by omnichannel investments in ecommerce logistics, updated mobile applications, expanded online inventory, products available for pick-up in store and rolling out fulfillment capabilities to an increasing number of supercenters.