Do modern-day retail customer-loyalty programs really make for loyal customers? The loyalty program is a tried and true maneuver to keep shoppers from straying to rival retailers. In its original manifestation, though, it was largely a means of mining information about customers, who were otherwise anonymous in the brick-and-mortar world. Read More
It was only a matter of time before artificial intelligence was applied to the field of logistics. We're finally seeing the concepts of expert systems and A.I. brought to bear on the countless decisions that go into running a complex logistics operation. Read More
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