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Checkpoint Systems Inc. has developed a new product for managing data relating to electronic article surveillance (EAS). The CheckCare Real-time Service provides the vendor's Evolve and Liberty/3G EAS customers with remote support for service and maintenance. It includes a combination of modem hardware and airtime provider, to allow for the download and upload of data from an EAS installation, regardless of location. According to Checkpoint, the installation of a mobile wireless modem in each store location frees the retailer from having to provide telecommunications equipment or IT connection points. Checkpoint will assume responsibility for facilitating hardware and airtime contracts as required. The vendor is offering a variety of service packages, from full, proactive support with key performance indicator reporting to a more basic version, which requires stores to contact Checkpoint to request service. In the event that service cannot be performed remotely, the CheckCare Real-time Service enables the vendor to identify the issue in advance of a technician visiting the store.
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