With the pace of tech innovation growing ever faster, IT leaders find themselves under increasing pressure to make one difficult decision over and over: adopt a promising new technology and risk the unknowns that a new implementation brings, or decline it - and risk falling behind the technological curve.

Saying no often means wondering what might have been. But Weeks got a definite answer. After passing on the system, he took a job at a different company - one that had already implemented that software. Sure enough, "the vendor had oversold and underdelivered," he says. "It was supposed to work in all of Europe, but they had only completed the program for one country, and even with that one we needed manual workarounds."

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Keywords: supply chain management IT, supply chain solutions, supply chain systems, software implementation