Operational excellence is a mindset - not a tool - that helps increase profitability, productivity, retention, and innovation.

In a faster, more inter-connected world, organizations can't expect to use the same strategies and continue to be successful. Customers, businesses, supply chains, and the skills required to thrive are all changing. You need to change as well.

When was the last time you looked at your entire supply chain and modernized it? If you are like most organizations, you have probably made incremental changes over the years: purchasing new systems, implementing new processes, and leveraging new fads. At the same time, you're still using older processes and technologies. This kind of patchwork process is full of gaps and the best companies in the world are able to find those gaps and exploit them.

Many organizations don't even know those gaps even exist. Let's think about it as a train. Using an old supply chain to move and store new products and services is like designing a new, state of the art train and putting it on an old set of tracks. Regardless of how well the new trains are built, the old set of tracks will never be able to support the speed and performance of the new train. There will always be limitations as a result of those old tracks; there may be delays, maintenance issues, power surges and maybe even crashes.

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