A model of LCD monitors sold to a self-maintainer exhibited multiple permutations of three different design failures emanating from three different areas in the units. Though the manufacturer's customer normally repaired their own equipment, they required the manufacturer to perform repair on this particular model. Renova Technology developed a complex matrix of repair activities per serial number for the 8,000 units. This required a customization of their information systems to handle the project. Due to Renova's adaptability, the manufacturer was able to receive a detailed account of repair activities and appropriately assign costs to a variety of departments and their suppliers.
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