Companies in a true supply-chain partnership are a bit like couples who have lived together for years and find themselves completing each other's sentences. A good provider can anticipate the customer's needs - often before the customer knows what they are.
Or so believes Amkor Technology Inc., which recently linked up to its biggest customer, Texas Instruments, via business planning and collaboration software from i2 Technologies. As a result, Amkor can gauge TI's need for additional semiconductor product before TI discovers that it needs more, said Ernest Maune, vice president of strategic planning with Amkor Wafer Fabrication Services (AWFS).
In the same manner, said Maune, Dallas-based i2 has built into its software a feature that anticipates phased improvements in the supply chain, as the user becomes more comfortable with the system. Gone are the disappointments when a complex and expensive application doesn't start showing maximum results on Day One.
|"A true partnership is when you agree to share a significant portion of information real-time, where in the past you kept it
hidden like a deck of cards."
- Tim Dimbero of i2 Technologies
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