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What does the customer relationship management landscape look like in 2009? What's old is new again, suggest voices in the CRM blogosphere. Integration, which was once the bane of in-house software implementations, is now challenging software as a service. Some bright spots: Businesses will be interested in spending money on business intelligence, enterprise resource planning, CRM, servers and storage, application modernization, collaboration tech and more.
Source: CRM Buyer
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