In a recent blog, ARC Advisory Group's Steve Banker offers thoughts and insights from a recent conversation with key members of Ford's service parts supply chain and IT organization in North America. The purpose of the conversation was to better understand how the company is using SAP's end-to-end service parts supply chain solution (SAP is an ARC client). Ford and Caterpillar Logistics, as key customers and partners, have helped SAP to build out this solution, particularly in the area of service parts planning. Ford has implemented service parts planning in Europe and its first implementation of SAP's Warehouse Management System (eWM) is currently ramping up to full production in France. The U.S. operation will soon begin implementing service parts planning and eWM. The other key part of the implementation will be SAP's Supplier Network Collaborator, a supply chain event management solution, which will do event monitoring with alerting on upstream partner logistics activities.

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