British Telecom has turned its development process on its head, adopting a collaborative, agile approach to creating products and dramatically reducing development times in the process.

This large-scale change program links developers across five global development centers. But the transformation goes far deeper than just providing workers with new technology to communicate; it creates an environment where true real-time collaboration and agile development are daily events. The result: faster and cheaper product and service development, fewer bugs, quick ROI and better job satisfaction for staff.

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