Dematic Corp., a supplier of logistics systems for factories, warehouses and distribution centers, has introduced an Alert Monitoring Service for users of automated material-handling systems. The offering provides a constant view of such systems, uncovering issues before they become critical and result in unwanted downtime. It uses smart filters and trend monitoring to determine whether an issue requires action, as well as the appropriate response. Dematic manages the definition and configuration of metrics, alerts and notifications so that appropriate personnel automatically receive electronic alerts when a configured and tracked condition occurs. Alert notifications allow customer-support personnel to resolve system issues, often before operators become aware of the condition. Dematic is a global company with operations in 22 countries. Its systems are designed to optimize logistics performance through the reduction of building space requirements, fulfillment time and labor.
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