Challenge: The latest roll out of a manufacturer's best selling point-of-sale product was exhibiting failure in the field due to a problem with a proprietary application-specific integrated circuit (ASIC). Renova Technology alerted the engineering staff and the manufacturer made the decision to order a redesign of this very costly ASIC chip. In the meantime, 20,000 completed units awaiting distribution had the potential to fail immediately upon installation.
Challenge: A model of LCD monitors sold to a self-maintainer exhibited multiple permutations of three different design failures emanating from three different areas in the units. Though the manufacturer's customer normally repaired their own equipment, they required the manufacturer to perform repair on this particular model.
Challenge: A Fortune 500 manufacturer required a reduction in turnaround time and shipping and administrative costs when claiming warranty on units manufactured overseas by a contract manufacturer.