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Home » e-commerce

Articles Tagged with ''e-commerce''

Retailers Who Fail to Get Home Delivery Right First Time May Not Get Second Chance

November 13, 2015
FierceRetail
Home delivery is shaping up to be the sticky widget in retailers' toolboxes this holiday season - and one that could affect customer loyalty for a long time to come - as half of all consumers won't give merchants a second chance following a disappointing online experience.
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Free shipping 02

Consumers Prefer Free Delivery Over Fast Shipping, Survey Says

November 13, 2015
Deloitte
Consumers expect to hear knocks on their door from delivery services well into the holiday week and for no cost at all, according to Deloitte's 30th annual holiday survey of consumer spending intentions and trends. In fact, free shipping is the top priority for shoppers when it comes to retail policies, with 72 percent of responding consumers planning to take full advantage of the perk. Nearly 9 in 10 shoppers (87 percent) prioritized free shipping over fast shipping (13 percent) when purchasing gifts shopping online.
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Retail woman shopping 07

Increase in Holiday Shopping Spending Predicted, Especially Among Millennials

November 11, 2015
Apparel
With a quarter of holiday shoppers planning to spend more this year than last, retailers can start to celebrate. In its second year of research into holiday shopping plans, analytics company SAS polled 3,458 consumers in the U.S., Canada, the U.K., Australia and New Zealand. The U.S. led spending growth with 29 percent of consumers saying they'll spend more. Canadian shoppers, on the other hand, are tightening their budgets this year. Millennial shoppers (ages 18 to 29) are most likely to up their spending this year, while older consumers are tending to stick with last year's budget.
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Social media 1 02

Consumers Become More Interested in Social Media, Thanksgiving Day Shopping, Study Say

November 10, 2015
Fierce Retail
Holiday shoppers are expected to spend more this season, but it's where or how they plan to spend that should interest retailers, as Thanksgiving Day shopping and social media gain in popularity, according to a new study from Accenture.
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Half of Customers Who Opted to Pick Up Online Purchases in Stores Ran Into Hassles, Study Says

November 10, 2015
Wall Street Journal
"Buy online, pickup in store" has become an increasingly popular strategy for retailers looking to reduce delivery costs. But a new study reveals it isn't working as well as the store owners hope.
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Price 1

Most U.S. Consumers to Go Online for Holiday Shopping This Year, But They Remain Price-conscious

October 28, 2015
FierceRetail
The majority of U.S. shoppers plan to do the bulk of their holiday shopping this year online. But retailers know that not all shoppers are created equal, and new research highlights some of the differences.
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Revenue growth 2 04

Online Merchandisers Anticipate 2015 Holiday Sales Will Top Last Year's

October 26, 2015
FierceRetail
Nearly half of online retailers are "very" or "extremely" confident that holiday sales this season will outperform last year, according to a new survey by Bigcommerce.
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Retailers' Buy-Online, Pickup-in-Store Initiatives to Get Serious Test This Holiday Shopping

October 23, 2015
FierceRetail
Retailers with strong omnichannel initiatives stand to capture market share as consumers take advantage of in-store pickup and inventory look-up.
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16 Percent Increase in Online Sales Expected to Boost Retail Growth in November, December

October 21, 2015
FierceRetail
RetailNext has predicted a positive U.S. retail performance for the months of November through December. Over the holidays, sales are expected to rise 2.8 percent, driven in large part by an exceptional 16.2 percent increase in digital sales.
Read More
Online shopping 1 10

Sixty Percent of U.S. Shoppers Used Online Retail Accounts in Past Year, Survey Says

October 20, 2015
Yahoo Finance
Sixty percent of Americans created or used an online account with a retailer in the last 12 months, which suggests convenience ranks top-of-mind for U.S. shoppers, according to Worldpay, a global payments company. In fact, 47 percent said they create online accounts because it is quicker and easier to shop.
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