When it comes to online shopping, home isn't always where the package is.

Making the case for supply chain is both an art and a science, says Michael Dominy, vice president and chief of research with Gartner. He explains how supply-chain executives can communicate the message both up and down the organizational structure, and handle the sometimes-touchy issue of change management.

Retailers require a comprehensive mobile strategy if they are to effectively engage shoppers and enhance the customer experience, a survey of nearly 7,000 Synchrony Bank cardholders and shoppers in March and April reveals.

JDA Software Group Inc. has developed version 9.0 of its application for integrating digital and physical retail supply chains.

Apparently, there's a growing worry among many businesses located outside the U.S. in Europe, the Middle East, and Africa regarding the "ethics" of their supply chain partners.

Although the day is young and the hype is heavy, American consumers are not very enthusiastic about using digital wallets. High-powered marketers like Apple, Samsung, PayPal and Google are offering their own versions - and with the support of many banks - but only 2 percent of Americans actually use digital wallets.

It's enough to scare the daylights out of retailers: $1.75tr in lost revenue due to overstocks, out-of-stocks and preventable returns. Welcome to "The Ghost Economy."