Mobile is driving the shopping experience both in stores and online. Roughly 73 percent of all online buyers are using a mobile device to shop online, and 21 percent are using mobile devices to help them shop in stores, according to Bizrate Insights, a division of Connexity.

Adyen, a global payments technology company, says that as many as 30 percent of all global transactions online are happening on a mobile device.

Mobility is a hot topic these days. Regardless of industry or profession, a mobile application or ecosystem is in development to serve it. The supply chain is no different. In fact, given its very manual and distributed nature, the supply chain is better suited to mobile application deployment than most business processes. For distribution and fulfillment services, where most of the activities take place away from the desktop, the extension of business processes to mobile applications just makes sense. Most CEOs today are looking to the supply chain for competitive advantage (think Amazon's drones), so the time is right for supply chain managers to begin the process of introducing mobile into their processes.

With mobile commerce sales growing quickly, Staples is jockeying to hold onto its role as an ecommerce leader by opening its dedicated mobile site to direct sales from vendors.

Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released by customer experience analytics firm ForeSee.