Research shows that one of the biggest questions retailers face when they move to an omnichannel initiative is where to start?

European adults have experienced a high number of problems with online orders in the last 12 months, according to data from the JDA/Centiro Customer Pulse Report.

Innovative online retail companies are learning how to compete with well-established companies by creatively managing their supply chain. By combining best practices and technological advancements, these companies are disrupting their competitors while maintaining lean inventories and cutting out the middleman to deliver lower prices to consumers.

Accenture has agreed to take over Javelin Group, a UK-based retail strategy consulting and digital transformation services provider. The acquisition will expand the capabilities of Accenture Strategy to help the world's leading retailers and consumer brands accelerate their digital transformation.

CommerceHub, provider of a software platform for electronic commerce, is acquiring Mercent, a Seattle, Wash.-based vendor of retail technology.

What does it take to develop an omnichannel road map? Joe Dunlap, senior director of supply-chain services with Fortna, lays out the steps that companies need to take. And he explains why the omnichannel is not for everyone.

Today's consumers have the ability to purchase what they want whenever, however and wherever, putting them in total control of the market. Fulfilling those orders is key. What's the best way to do that?