You think you've had bad customer service buying products online - how about the guy in India who ordered his wife a Samsung smartphone, and the package arrived with only a brick and a bar of soap in it!
A Carson, Calif.-based company is trying to position itself at the perfect intersection of online DIY and the nation's aging fleet of personal vehicles. U.S. Auto Parts Network Inc. caters to do-it-yourselfers. It sells to people whose idea of the perfect weekend morning is getting some grease under the fingernails while working on their cars, trucks and SUVs.
You need to understand the requirements around speed of delivery, and the cost. Clients often come with questions like, "My customers want next-day delivery, what is it going to cost me to deliver that?" And the short answer is, "it depends."
The digital revolution is penetrating the consumer packaged goods space more and more, says a report that highlights how CPG companies can best position themselves for growth and unlock digital and e-commerce opportunities.
As retailers look ahead to the holiday selling season, e-commerce platform provider Volusion predicts that online sales during the holiday season will grow 9 percent compared to last year for small- to medium-sized businesses.
Over the next 10 years, online retail will continue to gain popularity in both developed and emerging markets and as a result, logistics companies are set to play a key role in providing vital supply chain management solutions that are able to evolve with consumers' changing shopping habits.