Sixty-six percent of shoppers are more likely to purchase at retailers that offer in-store mobile technology, an increase of 52 percent year over year, according to a SOTI poll of consumers. As many as 73 percent of respondents view the availability of in-store mobile technology as a signal of better customer service and loyalty, up 26 percent from the previous year.

It's tough for a U.S. materials manufacturer to keep pace with foreign competition - especially when it's burdened with "tools from the stone age."

Kenandy Inc., provider of an enterprise resource planning (ERP) application on the Salesforce1 Platform, has released Kenandy Quote-to-Cash.

At a time when businesses continue to expand their use of data, fifty-three percent of so-called customer experience executives do not use big data to improve strategy, according to a new survey by Consero Group.

Can playing a game help supply-chain managers cope with the uncertainties of the real world?

A conversation with Noelle Walsh, corporate vice president of supply chain with The Dow Chemical Co.

An estimated 67 percent of a recent survey's respondents under the age of 50 are interested in using mobile technology for as many purchases as possible. Moreover, 46 percent under 50 would like personalized offers sent to their smartphones while shopping in-store.