Online shoppers want retailers to make it easier to purchase their goods and services. Consumers also want websites and stores to work better together. For now, they also prefer to evaluate and purchase products from their desktops rather than their mobile devices, and when it comes to shipping and returns "free" is a driving factor to complete the sale. These and other findings appear in the third annual UPS Pulse of the Online Shopper study, conducted earlier this year by comScore.

When Jim Bowes established the National Logistics & Distribution Conference 10 years ago his aim was to provide a small, non-sales oriented conference for senior supply chain executives. Bowes discusses how NLDC has evolved and what he thinks the future holds.

Richard Bank, director of the Sustainable Supply Chain Foundation, supplies an update on the organization's efforts to instill voluntary standards for sustainability in the warehouse, as well as other logistics processes.

Dell Inc. looks to the emerging concept of vested outsourcing, in a partnership with Genco, to improve the high-tech giant's global supply chain and level of customer service. Dell executive director Robert McIntosh shares the details.