In this ebook, Dave Nelson, principal at value chain optimization firm River Rock Advisors discusses the use of customer relationship management (CRM) processes and tools to pilot a precision-based, in-depth use of data to forecast demand while giving leaders greater insight into their customer base.

How Industry 4.0 can help operations run faster and smarter — while looking ahead for what’s next.

How Industry 4.0 can optimize three core areas of asset management: performance, productivity and profitability.

Here's how intelligent assets and processes increase productivity across a range of business functions.