Challenge: A global consumer electronics company asked its transportation department to evaluate — and potentially take over — its outsourced operations. The company’s logistics provider had grown complacent, as outdated agreement terms failed to include performance incentives.
Challenge: Habitually late deliveries from a New York-based costume manufacturer caused a number of Canadian retailers to drop the product line. The manufacturer faced withdrawing from the Canadian market altogether.
Logistics planners need to know what’s going on in their network, from the current degree of service to costs and performance demands. A simple Microsoft Excel-based tool can help keep everything in view.
The need for specialized service in the last-mile delivery of large items has attracted not only small-parcel providers, but also trucking firms and third-party logistics providers.
Each sales channel presents a unique opportunity to connect with customers and achieve long-term, profitable growth in a constantly evolving commerce environment.
For years, freight forwarding companies have handled shipment bookings, rate comparisons and tracking services that are now offered by most online marketplaces. Where does that leave the middlemen of the freight world?
