Multichannel sales - Articles - Page 2

Consumers Prefer Free Delivery Over Fast Shipping, Survey Says

November 13, 2015

Consumers expect to hear knocks on their door from delivery services well into the holiday week and for no cost at all, according to Deloitte's 30th annual holiday survey of consumer spending intentions and trends. In fact, free shipping is the top priority for shoppers when it comes to retail policies, with 72 percent of responding consumers planning to take full advantage of the perk. Nearly 9 in 10 shoppers (87 percent) prioritized free shipping over fast shipping (13 percent) when purchasing gifts shopping online.

What's Best Way to Fulfill E-commerce Orders In-store?

November 11, 2015

Logistics Viewpoints

Research shows that one of the biggest questions retailers face when they move to an omnichannel initiative is where to start?

Increase in Holiday Shopping Spending Predicted, Especially Among Millennials

November 11, 2015

Apparel

With a quarter of holiday shoppers planning to spend more this year than last, retailers can start to celebrate. In its second year of research into holiday shopping plans, analytics company SAS polled 3,458 consumers in the U.S., Canada, the U.K., Australia and New Zealand. The U.S. led spending growth with 29 percent of consumers saying they'll spend more. Canadian shoppers, on the other hand, are tightening their budgets this year. Millennial shoppers (ages 18 to 29) are most likely to up their spending this year, while older consumers are tending to stick with last year's budget.

Sixty Percent of U.S. Shoppers Used Online Retail Accounts in Past Year, Survey Says

October 20, 2015

Yahoo Finance

Sixty percent of Americans created or used an online account with a retailer in the last 12 months, which suggests convenience ranks top-of-mind for U.S. shoppers, according to Worldpay, a global payments company. In fact, 47 percent said they create online accounts because it is quicker and easier to shop.

Europeans Experience High Level of Problems with Their Online Retail Orders, Study Says

September 11, 2015

JDA

European adults have experienced a high number of problems with online orders in the last 12 months, according to data from the JDA/Centiro Customer Pulse Report.

Fourteen Percent of Retail Payments Made by Smartphone or Tablet, Study Says

August 17, 2015

FierceRetailIT

While cash remains king at the point-of-sale, a variety of other digital payment methods are preferred by consumers, with 25 percent of all smartphone owners now using mobile wallets.

Pumping Money Into Omnichannel Won't Bring Success if 'Final Mile' Is Neglected

August 5, 2015

Logistics Viewpoints

There's a glaring gap in today's omnichannel world. Or perhaps it's best described as a blind spot. In either case, as manufacturers, retailers and 3PLs invest millions of dollars to provide a truly seamless, fully integrated buying experience, many continue to overlook the significant costs and complexities of the "final mile" between DC and the consumer's front porch.

Staples Revamps Online Sales Approach for Larger Businesses

July 24, 2015

Internet Retailer

Staples Advantage, the business-to-business division of office supplies retail and wholesale giant Staples Inc., has relaunched StaplesAdvantage.com to make it more accessible and useful to large and mid-sized businesses.

Despite Great Investment in Omnichannel, Only 16 Percent of Retailers, CPG Manufacturers Report Profitable Fulfillment

April 17, 2015

JDA

Retailers and consumer goods manufacturers are spending an enormous amount of money, energy and time to improve their omnichannel sales capabilities, yet a JDA report reveals an unexpected and disturbing fact: despite these significant investments, only 16 percent of companies say they can fulfill omnichannel demand profitably today. Retailers and consumer goods manufacturers are spending an enormous amount of money, energy and time to improve their omnichannel sales capabilities, yet a JDA report reveals an unexpected and disturbing fact: despite these significant investments, only 16 percent of companies say they can fulfill omnichannel demand profitably today.

Best Buy Canada Launches In-store, Online Strategy as It Rebrands Future Shop Stores Under Best Buy Name

April 1, 2015

Best Buy Canada

Best Buy Canada, a subsidiary of Best Buy Co., announced it is consolidating the Future Shop and Best Buy stores and websites under the Best Buy brand and unveiled a plan to build a leading multichannel customer experience.