To serve its demanding government and business customers, the company needed to find a way to resolve any potential service problems in the quickest and most cost-effective manner possible.
Trust and a sharing of risk and reward are the hallmarks of an outsourcing agreement that took the two companies beyond the concept of "price per activity," to one that strives for mutual profitability and enhanced customer service.
While much is being written about expected holiday sales, the flip side of retail returns is also an interesting business, with consumers returning about $264bn worth of merchandise, or almost 9 percent of total sales, according to industry estimates. But, what happens to all that unwanted or defective merchandise that doesn't make it back on the retailer shelf?
The latest news, analysis, services and systems regarding reverse logistics and its impact on global supply chains. Today’s companies are refurbishing and recycling more goods and managing more product returns than ever before thanks, in part, to the boom in e-commerce. New technologies for reverse fulfillment are transforming the way companies provide customer support - and allowing them to stay ahead of the competition in their industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using reverse logistics solutions to power their supply chains.
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