The future of e-commerce doesn’t end at checkout. What happens afterwards also defines the customer relationship.

Returns will always be an issue at retail, but companies that tighten their strategies to reduce returns as much as possible can bring new life to their businesses.

Reverse logistics is growing beyond just dealing with returns. It's helping brands and retailers to stand out, changing how they think about sustainability and growth.

The explosive growth of e-commerce, driven by ever-liberalizing return policies, has turned reverse logistics into one of the retail industry’s biggest challenges. 

A focus on efficient returns can help retailers strengthen their environmental, social and governance efforts, by reducing volumes and mitigating fraud. 

The future of retail depends on reimagining returns as an opportunity for innovation.

While the transition to electric or alternative fuel trucks faces many obstacles, AI offers a solution to reduce fuel consumption right now.

The future contains much uncertainty, but also a wealth of opportunities for innovative and far-thinking enterprises. 

Retailers need to reimagine the exchange economy to meet consumers’ needs without sacrificing revenue.

Across Appriss Retail's 60 U.S. retail clients, total merchandise returns in 2024 were valued at $685 billion, and made up more than 13% of all sales.