Service Parts Management

Defining and Shrinking the Last Mile

March 3, 2020

Fast fulfillment has transformed the last mile forever, and advanced dispatching technology is a necessity if you want to compete.

Four Predictions About Field Service in 2020

February 25, 2020

Sarah Nicastro, SCB Contributor

Transformational technologies can enable new revenue models that make field-service organizations stickier and more intimate with customers.

The Intelligent Enterprise for the Aerospace and Defense Industry

November 1, 2019

SAP

How Smart Use of Service Supply Chain Can Recession-Proof Your Business

September 25, 2019

Flash Global Logistics

When a supply chain is lean and responsive to data, economic downturns can have minimal impact.

The SCB Podcast

Podcast | When One Size Doesn’t Fit All: Customizing the Customer Experience

June 28, 2019

Robert J. Bowman, SupplyChainBrain

When it comes to fashioning the optimal customer experience, the gap between dream and reality can be vast.

Case Study

Why Honda Adopted a ‘Community’ for Managing Reusable Containers for Parts

March 19, 2019

Robert J. Bowman, SupplyChainBrain

Automotive supply chains depend on tight coordination between a manufacturer and its many suppliers. But some of the basic technology to optimize those connections has been lacking until now.

Spare Parts Supply Chains in the Era of Servitization

February 6, 2019

Andy Prinz & Alex Cheesman, SCB Contributors

Spare parts are an often-overlooked component of supply chain management.

Rail Industry Looks to 3-D Printing to Keep Old Trains Moving

Advances in 3-D printing have been hyped in a number of futuristic applications, like cutting-edge applications in airplane design or parts of rocket engines. But 3-D printing is also making strides in railroads, which hasn’t been considered new-fangled since the 19th century.

September 7, 2018

Forbes

Keeping Reverse Logistics Moving: Three Challenges Your Software Must Tackle

Reverse logistics is an integral process in many industries and can result in lost revenue, missing components and disgruntled customers if not handled correctly.

July 10, 2018

Tom Devroy

Reverse logistics is an integral process in many industries and can result in lost revenue, missing components and disgruntled customers if not handled correctly.

Women in Supply Chain, 2018: A Conversation With Suzanne Judy

May 11, 2018

Robert J. Bowman, SupplyChainBrain

With every story of a woman succeeding in the male-dominated world of supply chain and logistics management, another door opens.

Service Parts Management

The latest news, analysis, services and systems regarding service parts management and its impact on global supply chains. Today’s companies provide support services and parts for years after an initial product sale, and post-sale service can be key to securing customer loyalty and maintaining competitive differentiation. New technologies are allowing companies to increase forecast accuracy for service parts, reduce excess or obsolete spare parts inventory and enhance scrapping programs across all industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using service parts management solutions to power their supply chains.