In one of the biggest flops of the dot-com era, Webvan went bust less than two years after its $375m initial public offering in 1999. That's because it built a warehouse and distribution system for products that are already available within three miles of most consumers, says Rich Tarrant, CEO of MyWebGrocer.
Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released by customer experience analytics firm ForeSee.
At the same time that supply chains are becoming increasingly global and complex, customers are expecting faster than ever service, says Vijay Subramanian, president of Prana Consulting.
Putting Albertsons back together again won't be as easy as it looks. The grocery chain was split in 2006 between Supervalu and private equity firm Cerberus Capital Management, with both chains using the same logo in different geographic regions. But on January 10, the two owners decided to reunite what will now be a 650-store chain in a complicated deal that leaves only one thing very clear: These money managers aren't thinking about IT when it comes to reassembling the chain.
Research released by Voxware indicates two thirds of consumers return online or phone purchases because of retailer error - usually delivering an item in the wrong size or color - and repeat business suffers as a result. On top of that, the returns process is flawed in many cases.
Breaking down functional silos to create transparent and responsive end-to-end supply chains has long been an intractable supply chain challenge, but many companies are finding success using a control tower concept that gets everyone working off the same plan and focused on the same outcome.
To learn more about this approach, SupplyChainBrain convened a Power Lunch"”a roundtable discussion"”with four experts in the field: Paul Bittinger, former supply chain transformation manager, Procter & Gamble (now retired); Lora Cecere, founder and CEO, Supply Chain Insights; Don Gaspari, director, global materials and inventory, NCR Corp.; and Kirk Munroe, vice president of marketing, Kinaxis.
Technology solutions and staff training top the list of initiatives that companies are using today to improve global shipping performance and reduce costs, according to the Global Trade Management Report from Tompkins Supply Chain Consortium.
The latest news, analysis and trends regarding technology solutions and their impact on supply chain management. New technologies in forecasting and demand planning, supply chain visibility, big data analytics, the internet of things (IoT), cloud and software as a service (SaaS), enterprise resource planning (ERP) and transportation management systems (TMS) and WMS are transforming the way companies do business - and allowing them to stay ahead of the competition in their industries. As these solutions continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies around the world are improving operations through their strategic use of supply chain technology solutions.
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