In this ebook, Dave Nelson, principal at value chain optimization firm River Rock Advisors discusses the use of customer relationship management (CRM) processes and tools to pilot a precision-based, in-depth use of data to forecast demand while giving leaders greater insight into their customer base.

No matter how well your team has done its supply chain planning, it seems like exceptions keep arising and you’re constantly in fire-fighting mode. In the case of supply chain, the issue isn’t so much about operations, it’s about the ability to collaborate quickly and effectively when an exception deviates from the established plan. This is why forward-thinking organizations are creating Centers of Excellence for their supply chain.

Geraint John, vice president analyst with Gartner’s Supply Chain Practice, reveals the results of a survey in which companies described their current efforts at achieving supply-chain resiliency and agility.

Benjamin Ruddell, Professor in the School of Informatics, Computing & Cyber Systems at Northern Arizona University, offers advice to both the private and public sectors on how best to carry out President Biden’s recent executive order on creating more resilient supply chains for essential goods.

Manish Sharma, chief executive officer of Accenture Operations, reveals the findings of a new report on why a handful of businesses are realizing superior performance during the pandemic.