Analyst Insight: Food and beverage companies lag consumer packaged goods companies in corporate performance. With rising raw materials costs and volatility, coupled with increased compliance for food safety, they are facing greater change and increased risk. As they move into 2014, their supply chains are not as mature and their challenges are greater. - Lora Cecere, CEO and Founder, Supply Chain Insights
Analyst Insight: The supply chain has traditionally been managed from a holistic, top-down perspective. As such, events have historically been treated as occurring outside of the supply chain cycle. - Jorge Garcia, Senior Analyst, Technology Evaluation Centers
Sustainability has for many years been growing in importance, but until recently was largely seen as a sideshow meant to burnish the image of a company and its brands. Early efforts by supply chain leaders to integrate concepts of sustainability into their operations were often meant to test notions of cost savings that align naturally with reduced environmental impacts. The results are beginning to show. - Kevin O'Marah, Chief Content Officer and Head of Research, SCM World
Analyst Insight: Customer relationship management evolved from contact management, a sales-focused process for suppliers. In many cases, CRM must be rethought; it should be stood on its head, starting with customers' needs and working back to suppliers. Because most companies lack sufficient resources to satisfy every customer, this approach initially leads to frustration. But "every customer totally thrilled" is the wrong objective. To the contrary, it's critical to focus: to "wow" the most profitable customers, and serve them perfectly. Supply chain responses must match segmented and targeted relationships to build satisfaction and profit. - Robert Sabath, Principal Essentialist SCM, Trissential
As companies develop business relationships around the world into more complex supply chains, protecting these essential links from disruption is becoming harder to manage.
Today's complex and connected supply chain translates into quick communication with partners. At the same time, it creates huge opportunity for data leakage and security issues that need to be addressed proactively in supply chain systems.